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Help Center

Account and Billing

Account settings

Account and Billing

Customize your account to fit your needs.

Logging in and password

I can't log in. What to do?

I can't remember my password. What to do?

I can't reset my password. What to do?

I haven't received a link to change my password. What to do?

I can't remember my login. What now?

How can I log out?

How can I log in to Autenti using Google?

Is the page I'm logging into safe?

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Account creation and activation

How can I create an account?

Can I set up two accounts for one e-mail address?

I created an account. Can I change my e-mail?

How can I activate the account?

I haven't received the activation link. What now?

Does the person signing the document need to have an account?

Is using Autenti free of charge?

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Types of accounts

Changes to Free Accounts on Autenti

What types of accounts does Autenti offer?

What's the difference between a corporate and personal account?

Can I have two accounts – one personal and the other corporate?

Where can I check what type of account I have?

Who can purchase the PRO account?

How to purchase a PRO account?

Does the subscription to the PRO account extend automatically?

Can I purchase the PRO account for less than a year?

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Account settings

How to set up SSO?

What types of accounts can be distinguished within a corporate account?

How can I change my password?

How can I change the application language?

How can I change company details?

How can I add users to a corporate account?

How can I remove a user from a corporate account?

How can I edit the details of corporate account users?

How can I reset my corporate account password?

How can I add a company logo to my corporate account?

How can I add a user who already has an Autenti account to my corporate account?

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Deleting an account

How can I delete a personal account?

Do I lose access to documents after deleting my account?

Do I lose access to the purchased qualified certificates when I delete my account?

How can I cancel the PRO account?

What if I delete my account while having an active PRO account subscription? Will I get a refund for the unused period?

How can I delete a "Super Administrator" account?

Can I restore my account after it has been deleted?

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Payments

How can I pay for the order?

I paid for the order. When will the account be changed to a Pro one?

When will the VAT invoice be issued?

Will the invoice be sent electronically?

What should I do if I have provided incorrect invoice details?

What is the payment deadline for a pro forma invoice?

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