Help Center

Back to home

Help Center

Account and Billing

Account and Billing

Customize your account to fit your needs.

Logging in and password

I can't log in. What to do?

I can't remember my password. What to do?

I can't reset my password. What to do?

I haven't received a link to change my password. What to do?

I can't remember my login. What now?

How can I log out?

How can I log in to Autenti using Google?

Is the page I'm logging into safe?

See more

Account creation and activation

How can I create an account?

Can I set up two accounts for one e-mail address?

I created an account. Can I change my e-mail?

How can I activate the account?

I haven't received the activation link. What now?

Does the person signing the document need to have an account?

Is using Autenti free of charge?

See more

Types of accounts

What types of accounts does Autenti offer?

What's the difference between a corporate and personal account?

Can I have two accounts – one personal and the other corporate?

Where can I check what type of account I have?

Who can purchase the PRO account?

How to purchase a PRO account?

Does the subscription to the PRO account extend automatically?

Can I purchase the PRO account for less than a year?

See more

Account settings

How to set up SSO?

What types of accounts can be distinguished within a corporate account?

How can I change my password?

How can I change the application language?

How can I change company details?

How can I add users to a corporate account?

How can I remove a user from a corporate account?

How can I edit the details of corporate account users?

How can I reset my corporate account password?

How can I add a company logo to my corporate account?

How can I add a user who already has an Autenti account to my corporate account?

See more

Deleting an account

How can I delete a personal account?

Do I lose access to documents after deleting my account?

Do I lose access to the purchased qualified certificates when I delete my account?

How can I cancel the PRO account?

What if I delete my account while having an active PRO account subscription? Will I get a refund for the unused period?

How can I delete a "Super Administrator" account?

Can I restore my account after it has been deleted?

See more

Payments

How can I pay for the order?

I paid for the order. When will the account be changed to a Pro one?

When will the VAT invoice be issued?

Will the invoice be sent electronically?

What should I do if I have provided incorrect invoice details?

What is the payment deadline for a pro forma invoice?

See more