Account and Billing
Customize your account to fit your needs.
Logging in and password
- I can't log in. What to do?
- I can't remember my password. What to do?
- I can't reset my password. What to do?
- I haven't received a link to change my password. What to do?
- I can't remember my login. What now?
- How can I log out?
- How can I log in to Autenti using Google?
- Is the page I'm logging into safe?
Account creation and activation
Types of accounts
- What types of accounts does Autenti offer?
- What's the difference between a corporate and personal account?
- Can I have two accounts – one personal and the other corporate?
- Where can I check what type of account I have?
- Who can purchase the PRO account?
- How to purchase a PRO account?
- Does the subscription to the PRO account extend automatically?
- Can I purchase the PRO account for less than a year?
Account settings
- How can I change my password?
- How can I change the application language?
- How can I change company details?
- How to Add Users to a Company Account?
- How to remove a user from a company account
- How to set up SSO?
- How can I edit the details of corporate account users?
- How can I reset my corporate account password?
- How can I add a company logo to my corporate account?
- How can I add a user who already has an Autenti account to my corporate account?
- What types of accounts can be distinguished within a corporate account?
Deleting an account
- How to delete a personal account?
- Do I lose access to documents after deleting my account?
- Do I lose access to the purchased qualified certificates when I delete my account?
- How can I cancel the PRO account?
- What if I delete my account while having an active PRO account subscription? Will I get a refund for the unused period?
- How can I delete a "Super Administrator" account?
- Can I restore my account after it has been deleted?
- How to delete a company account?
Payments, Subscriptions, and Certificates
- I Paid for My Order. When Will My Plan Be Updated?
- When will the VAT invoice be issued?
- Will the invoice be sent electronically?
- What to Do If the Invoice Contains Incorrect Details?
- What is the payment deadline for a pro forma invoice?
- How can I pay for the order?
- How to buy a subscription and choose the number of seats in eSign Studio?
- Basic information about the Autenti subscription model
- How to Cancel a Subscription?
- How to Upgrade Your Plan?
- How to Change Payment Details and Payment Methods?
- How to Manage Subscriptions in eSign Studio?
- How to Buy and Activate an Autenti by InfoCert Qualified Electronic Signature?