How to delete a personal account?

Step by step:

1. Log in to your account on the Autenti platform.
2. In the top right corner, expand the menu and select Settings.
3. In the left menu, select Personal data, then click Delete account.
4. We have sent a confirmation link to your email address. Open the email and click Delete account to complete the process. That's it!

⚠️ What to do if you have an e-Delivery mailbox (BAE address)?

If an e-Delivery mailbox is assigned to your account, you must complete additional steps before deleting the account.

Step A: Administrator (AKP) permissions

Only a Confirmed Account Administrator (CAA) can delete an account.

• If your account is NOT confirmed yet: You will see a message on your screen asking you to confirm your account first. Confirm your account to get CAA permissions and continue.

Step B: Hide the address and change e-Delivery settings

Once you have AKP permissions and your account is confirmed:

1. Go to the e-Delivery tab.
2. If your BAE address is public (disclosed), set it to private (hidden).
3. Uncheck the option Allow sending to this address.
4. Go back to the Personal data tab and click Delete account again.
   
5. After clicking Delete account, you will see a message confirming that a link was sent to your email address.
6. Open your inbox and find the confirmation email.
7. Click the Delete account button inside the email to complete the process.