Using Autenti
Discover all the possibilities of Autenti. Use the platform and its functionalities exactly as you need them.
Solving problems
Documents
- What does the padlock next to the document mean?
- Can I restore a document that was moved to the archive?
- What are drafts?
- Can I restore a withdrawn document?
- How can I search for documents?
- What is Document ID?
- Can I delete a document?
- Can I withdraw a document?
- How to download a document?
- Can I forward the document to another recipient?
- Can I remind the recipient to sign the document?
- What are document statuses?
- Can I edit document statuses?
- What is the document archive used for?
- How many documents can I send in the Trial?
- Does the withdrawal of the document restore the used limit?
Sending a document
- How can I send a document?
- Why can't I add a file?
- What kinds of files can I add?
- What is the acceptable file size?
- What is the name of the document?
- Can I attach a message to recipients?
- Can I change the language version of the document?
- How can I add a recipient?
- Can I set up the order of the signatories?
- Can I add people for review?
- Can I send more than one file for signature?
- Can I add a new recipient to my address book?
- I cannot send the document. What to do?
- I've sent the document to the wrong e-mail address. What now?
- I was logged out while sending the document. Where can I find the document?
- “Securing document access with an SMS code” - what does it mean when sending a document?
- Can I return to creating my document later?
- “You do not have the appropriate permissions”. What do I do if I see this message when sending a document?
- What if the document to be signed contains incorrect data?
- Sending documents in workflow with existing signatures
- “Securing a ZIP file with an SMS code” - what does it mean when sending a document?
Signing a document
- Can I sign documents on the Autenti platform while staying in a country other than Poland?
- Do I need an account on the Autenti platform to sign the document?
- What is an electronic seal?
- Can I forward the document to someone else for signature?
- Can I sign a document without logging into the application?
- How to reject a document?
- What should I do when I don't want to sign a document?
- After rejecting the document, can I correct the document and send it again?
- How to download a signed document?
- How can I sign a document electronically?
- The OTP code ("one-time password") sent to me by text message did not arrive. What should I do?
- I forgot my login to the qualified certificate. What should I do in this situation?
- I forgot my PIN code to the qualified certificate. What should I do in this situation?
- The sender requires me to sign the document with a qualified electronic signature, but I don't have it. What to do?
- What is the Autenti Signatures & seals?
- How to check who, besides me, has received the document for signature?
- What does it mean when the document has been rejected?
- Can I sign a document on the platform that has been signed outside Autenti?
- I've signed a document without logging into the application. Will I see it in the application?
- I've received a link to the document, but I can't sign it. Why?
- How long is the link with the document to sign valid?
- The link to the document has expired. What should I do in this situation?
- Is it possible to withdraw the signature, made on the document?
- Does Autenti support certificates on a physical card?
- Default Role and Signature Type
- Signature Visualization
- How to open a secure document with an SMS code?
Autenti Classic
- Is the document signed by Autenti Classic stored on the platform?
- What signature can I use to sign a document?
- What types of files can I add to Autenti Classic?
- What is Autenti Classic and what is it used for?
- Why is the document I've signed via Autenti Classic not visible in the document list?
- What is the acceptable file size for Autenti Classic?
- Why can't I add a file in Autenti Classic?
Certificates
Initialling
- What is an initial?
- Who can use the initialling function?
- How to use initialling?
- Can I sign and initial a document at the same time?
- Can I send a reminder about a requirement to initial the document?
- Can I reject a document while being the initialling person?
- Do I need to have an account on the platform when initialling?
Giving opinions
Adress book
Shared documents
- What are shared documents?
- What are shared labels?
- Who can send documents under a shared label?
- Why can't I see shared documents?
- Who is the "Moderator"?
- Why can't I see shared documents?
- Can I restore a deleted label?
- When deleting a shared label, will documents marked with it also be deleted?
- How can I assign a shared label to a document?
- How do I grant user permissions to shared labels?
- Can I assign a label after sending the document?
- Can I grant a permission for labels to someone outside my organisation?
- Who can manage shared labels?
Mass signing
- What is mass signing with a qualified electronic signature?
- What types of signatures are supported in mass signing?
- How many documents can I sign at once?
- Can I sign documents requiring different types of signatures at the same time?
- Is the signing process entirely online?
- Can I continue working on the platform during mass signing?
- What does the mass signing process look like?
- Is mass signing with a qualified electronic signature legally binding?
- What file formats does mass signing support?
- How long does the signing process take?
- How can I test mass signing with a qualified signature?
- Can I add a visual representation of the signature on the document?
- Can I use different qualified signature providers within one signing process?
- Can I sign documents that have already been partially signed?