I received a message that an unexpected error has occurred. What to do?
If you received an "unexpected error" message while using the Autenti platform, we apologize for the inconvenience. Please contact our Customer Support team so we can help resolve the issue as quickly as possible.
How to report the issue for faster resolution?
To help our technical team diagnose and fix the problem quickly, please include the following details in your report:
- Description of the issue
- At what exact step did the error occur? (e.g., uploading a document, signing, sending a document to recipients).
- Does the error happen every time you repeat the action?
- Full-screen screenshot
- Attach a screenshot of your entire screen.
- Make sure the screenshot clearly shows both the error message and the full web page address (URL) in your browser bar.
Contact options
Reach out to us via your preferred channel:
- Live Chat: Click the chat icon in the bottom right corner at Autenti to talk to a consultant.
- Email: Send your message to support@autenti.com