Why is a document signed with Autenti Classic not visible on the document list?
Documents signed using the Autenti Classic tool do not appear on the main document list in your Autenti account. This is the expected system behavior.
Why does this happen?
Autenti Classic is an independent feature that operates outside the standard workflow of the platform. In practice, this means:
- No account archiving: Documents processed via Autenti Classic are not automatically saved to your user account.
- No panel tracking: These files are not subject to the standard workflow, status tracking, or document history available in the Autenti dashboard.
Where to find the signed file and how to save it?
The platform does not store these files in the cloud - saving the document is the responsibility of the signer. To keep your file:
- Download the file immediately after signing: Right after completing the signing process, a download button appears on your screen. Click it to save the finished document directly to your computer or mobile device.
- Check your device folder: If the document has already been downloaded, you can find it in the default Downloads folder on your device.