Where can I report a bug or a problem?
If you experience a technical issue or an error occurs while using the platform, our Customer Support team is here to help you resolve it.
How to contact support?
Choose your preferred way to reach out:
- ✉️ Email: support@autenti.com
- 💬 Live Chat: Click the chat icon in the bottom right corner of the Autenti website.
What information should you include to speed up the process?
To help our technical team quickly diagnose and fix the issue, please include the following in your report:
- Exact steps taken - describe at what precise moment the error appeared (e.g., while uploading a file, signing a document, or sending it to recipients).
- Screenshot - attach a full-screen screenshot showing both the error message and the browser page address (URL).