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What to Do If the Invoice Contains Incorrect Details?

If you notice an error on your invoice or provided incorrect company details during checkout, please contact us at support@autenti.com. Our support team will issue and send you a corrected invoice.

Updating billing details on your account

Before requesting a correction, please update your billing details in your account settings. This ensures that all future invoices are issued with the correct information.

  1. Log in to your account.
  2. Go to Settings > Payments > Invoice Details. Click Edit.
  3. Enter the correct company details and save changes.

Requesting an invoice correction

To help us process your correction request quickly, please include the following in your email to support@autenti.com:

  1. The incorrect invoice number or order ID.
  2. The correct billing details (full legal company name, address, and Tax ID/VAT number).