What if I fail the identity verification?
If your identity verification was unsuccessful and you still want to obtain a qualified electronic signature, you will need to complete the verification process again.
What should you do step-by-step?
- Contact us - send an email to qes@autenti.com.
- Provide details - include the email address used during purchase and your order number (if available).
- Wait for instructions - our support team will check the reason for the failure and help you restart the process or schedule a new verification appointment.