Account and Billing
Security & Legal Issues
I forgot my PIN code to the qualified certificate. What should I do in this situation?
It all depends on the type of certificate.
- InfoCert by Autenti: if you lose / forget your PIN code, you can no longer sign documents with a qualified signature. This code cannot be reset and you can't request a reminder. You must obtain a new qualified electronic signature.
- SimplySign: You can reset the PIN code with the PUK code on this site.
Remember! You can only enter the PUK code incorrectly twice. The third incorrect attempt will result in blocking the certificate without the possibility to use it anymore.