Why don't I see my certificate in my account?
The "Certificates" tab on the Autenti platform is used exclusively to manage qualified signatures purchased directly from Autenti by InfoCert.
If your certificate was issued by a different provider, it will not be displayed in this section. You can check its validity and status directly via the respective provider's portal or app:
- CenCert (rSign): Log in to the rSign mobile app on your smartphone and go to the "My certificate" tab.
- KIR (mSzafir): Log in to your account at mSzafir.pl
- Certum (SimplySign): Log in to your account in the Certum Panel
What if you have an InfoCert signature but it's missing from your account?
If your qualified signature was issued by InfoCert and for some reason does not appear in the "Certificates" tab, please contact our support team at support@autenti.com - we will be happy to help resolve the issue.